Performing an error diagnosis with Diagnostics

In certain cases, PTV Vision Support can ask you to run the file Diagnostics.exe.

Opening Diagnostics

1. Start Windows Explorer.

2. Open the Vissim installation directory.

3. Open the Exe directory.

4. Double-click the Diagnostics.exe file .

The window Diagnostics for Vissim 2024 opens. The Actions tab is shown by default.

5. Follow the instructions from PTV Vision Support.

Using the PTV Diagnostics tabs

Actions tab

Button

Description

Clear Licenses Cache

Empty the cache file licenses.data. The license selection made in the License Management window is deleted. The next time you start Vissim, the License Management window opens and allows you to select the desired license.

Vissim creates the licenses.data file, when in the License Management window, you click Start. The settings selected are saved. Emptying may be necessary in case of potential licensing problems, for example, when you cannot open Vissim.

Reset Menu / Toolbar / Shortcuts

Reset toolbars and menus

Note: You can also reset toolbars and menus in Vissim (Resetting menus, toolbars, hotkeys, dialog positions).

Reset Dialog Positions

Reset window positions

Note: You can also reset window positions in Vissim (Restoring the display of windows).

Start Vissim in Diagnostic Mode

Note: Only click the button when prompted to do so by PTV Vision Support!

Opens Vissim in diagnostic mode.

► Follow the instructions of PTV Vision Support.

Start Vissim in Diagnostic Mode (use Process Monitor)

Opens Vissim in Diagnostic mode and the Microsoft™ Process Monitor.

The Process Monitor collects data on the processes running on the computer. In particular, if problems occur when starting Vissim, the data collected can provide information on the cause of the problems.

Notes:

Only click the button when prompted to do so by PTV Vision Support!
You must run the Diagnostics.exe file as an administrator to display the Process Monitor.
Use of the Process Monitor is regulated by the manufacturer. If an End User License Agreement is displayed, read it.

If the Process Monitor has been started before, it is immediately opened. Otherwise the Open window is displayed, in which the Procmon.exe file is selected by default.

► Follow the instructions from PTV Vision Support.

If you click Start Vissim in Diagnostic Mode (use Process Monitor), Vissim and the Microsoft™ Process Monitor open in Diagnostic mode. The Process Monitor displays the data in the ProcMonTrace.pmlffile for 3 minutes.

Disable 3D Mode

Disables 3D mode: This may be necessary if Vissim cannot be started in 3D mode. Further information can be found in the installation instructions Vissim 2024 - Installation Manual.pdf in the Doc\<language abbreviation> directory of your Vissim installation.

Clear compatibility settings for Vissim

Deletes all existing compatibility settings forVissim

Support Package tab

In the Support Package tab, you can combine all desired data for PTV Vision Support into a support package, save it to a *.zip file and send it to PTV Vision Support.

Section	Description
Custom files added to Support Package	Add Files: Add files to the Support package Remove Selected: Delete selected files from Support package
Diagnostic reports	Select the desired options. Information about the data provided via the respective options is displayed in a quick info. To show the quick info, move the mouse pointer over the option text.
Save path	Select the path and file name. In the list box, click the desired file format.
	Create Support Package: Create file for PTV Vision Support

Log tab

PTV Vision Support may ask you to create a log file in this tab.

► Click the Save Log button.

Superordinate topic:

Messages and error handling