You can contact the PTV Vision Support via a contact form in the following cases:
- Program errors in the current version. Since our products are continuously improved, we can unfortunately only offer limited support for older versions.
- If you have a maintenance contract, you can contact us with questions about your project and modeling.
Before you contact us with questions and problems:
- Please try to solve the problem by using the Help or the User manual. The requested information is often contained in it.
- Read the FAQs on the Internet: Vissim FAQs, Visum FAQs. Requested information is often contained in it. The FAQ list also contains valuable modeling tips.
In the interest of efficient handling of your request to PTV Vision Support, we ask you to use the corresponding contact form on the Internet:
The contact form also opens in the browser if you select Help > Technical Support in the PTV product menu.
The following information is required for a smooth processing of your request:
- Problem description
- Steps executed immediately before the problem occurred
- If required, screenshots of program states
- All files necessary to reproduce the error
When you open the form from the Help menu, the following data is automatically entered into the form:
- If available: License number.
- Customer ID.
- Version and service pack number, for example 2021.00-01, from the title bar
- Edition, if applicable
- Version of the operating system and service pack number
- System type of the operating system
- ► Fill in the remaining fields:
- Issue type: Error, question, or suggestion for improvement
- Topic: Narrow down to affected functionality or affected add-on
- Subject: Enter error message or short summary of the support request.
- Text box 1: Please describe your request.
- Text box 2: Please list the steps performed that lead to the described situation.
